Refund Policy

01. Overview

Mee Master ("we", "us", or "our") values customer satisfaction. This Refund Policy outlines the conditions under which refunds may be processed for our paid subscription plans and credit top-ups. Refunds are handled exclusively by our support team on a case-by-case basis.

02. Refund Eligibility

A refund may be considered only when all of the following conditions are met:

• Issue on our side: The problem must be caused by a fault, error, or service failure on our platform — not a change of mind.
• Within 3 days: The refund request must be raised within 3 days of the transaction date.
• No credits consumed: If any AI credits included in the paid plan have been used, we are unable to process a refund.
• Support request required: Refunds can only be initiated by our support team via email. Users cannot self-process refunds.

03. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Credits already used: Any plan where AI credits, image generations, or listing optimizations have been consumed.
• Change of mind: Voluntary cancellation or decision to stop using the service is not grounds for a refund.
• Missed cancellation: Renewal charges when the subscription was not cancelled before the billing date.
• Partial usage: No pro-rata refunds for unused days remaining in a billing cycle.

04. How to Request a Refund

To request a refund, follow these steps:

• Email us: Send a refund request to [email protected] from your registered email address.
• Include details: Mention your registered email, plan name, transaction date, and a clear description of the issue.
• Review period: Our team will review your request and respond within 3 business days.
• Processing time: If approved, the refund will be credited to your original payment method within 5-10 business days.

05. Cancellation Policy

You can cancel your subscription at any time from your Mee Master dashboard under Subscription settings. Cancellation takes effect at the end of the current billing period — you will retain access to paid features until then. No partial refunds are provided for the remaining days in a billing cycle.

06. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any modification constitutes acceptance of the revised policy.